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Italy

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Playa d'en Bossa
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Todos los hoteles en Ibiza

Grand Palladium Select Palace Ibiza
Grand Palladium White Island Resort & Spa
Hard Rock Hotel Ibiza
The Unexpected Ibiza Hotel
Ushuaïa Ibiza Beach Hotel

Todos los hoteles en Playa d'en Bossa

Palladium Hotel Palmyra
TRS Ibiza Hotel
The Signature Level at TRS Ibiza Hotel

Todos los hoteles en San Antonio

BLESS Hotel Ibiza
Palladium Hotel Cala Llonga

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HOTEL OR DESTINATION

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HOTEL OR DESTINATION

DESTINOS

HOTELS

Grand Palladium Imbassaí Resort & Spa
Bahia, Brazil

The Signature Level At Grand Palladium Imbassaí Resort & Spa
Bahia, Brazil

TRS Cap Cana Waterfront & Marina Hotel
Cap Cana, Dominican Republic

Family Selection at Grand Palladium Select Bávaro
Punta Cana, Dominican Republic

Grand Palladium Palace Resort & Spa
Punta Cana, Dominican Republic

Grand Palladium Punta Cana Resort & Spa
Punta Cana, Dominican Republic

Grand Palladium Select Bávaro
Punta Cana, Dominican Republic

TRS Turquesa Hotel
Punta Cana, Dominican Republic

Dominican Fiesta Hotel
Santo Domingo, Dominican Republic

Grand Palladium Sicilia Resort & Spa
Sicily, Italy

The Signature Level at Grand Palladium Sicilia Resort & Spa
Sicily, Italy

Grand Palladium Jamaica Resort & Spa
Montego Bay, Jamaica

Grand Palladium Lady Hamilton Resort & Spa
Montego Bay, Jamaica

The Signature Level at Grand Palladium Lady Hamilton Resort & Spa
Montego Bay, Jamaica

Family Selection at Grand Palladium Select Costa Mujeres
Cancun: Costa Mujeres, Mexico

Grand Palladium Select Costa Mujeres
Cancun: Costa Mujeres, Mexico

TRS Coral Hotel
Cancun: Costa Mujeres, Mexico

Family Selection at Grand Palladium Kantenah Resort & Spa
Riviera Maya, Mexico

Grand Palladium Colonial Resort & Spa
Riviera Maya, Mexico

Grand Palladium Kantenah Resort & Spa
Riviera Maya, Mexico

Grand Palladium White Sand Resort & Spa
Riviera Maya, Mexico

TRS Yucatan Hotel
Riviera Maya, Mexico

Family Selection at Grand Palladium Vallarta Resort & Spa
Riviera Nayarit, Mexico

Grand Palladium Vallarta Resort & Spa
Riviera Nayarit, Mexico

45 Times Square Hotel
New York, United States

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Punta Cana

Santo Domingo

Italy

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Jamaica

Montego Bay

Mexico

Cancun: Costa Mujeres

Riviera Maya

Riviera Nayarit

Spain

Barcelona

Ibiza

All-Ibiza
Playa d'en Bossa
San Antonio
Santa Eulàlia

Madrid

Malaga

Menorca

Sevilla

Tenerife

Valencia

United States

New York

HOTELS

45 Times Barcelona Hotel
45 Times Square Hotel
BLESS Hotel Ibiza
BLESS Hotel Madrid
Dominican Fiesta Hotel
Family Selection at Grand Palladium Kantenah Resort & Spa
Family Selection at Grand Palladium Select Bávaro
Family Selection at Grand Palladium Select Costa Mujeres
Family Selection at Grand Palladium Vallarta Resort & Spa
Grand Palladium Colonial Resort & Spa
Grand Palladium Imbassaí Resort & Spa
Grand Palladium Jamaica Resort & Spa
Grand Palladium Kantenah Resort & Spa
Grand Palladium Lady Hamilton Resort & Spa
Grand Palladium Palace Resort & Spa
Grand Palladium Punta Cana Resort & Spa
Grand Palladium Select Bávaro
Grand Palladium Select Costa Mujeres
Grand Palladium Select Palace Ibiza
Grand Palladium Sicilia Resort & Spa
Grand Palladium Vallarta Resort & Spa
Grand Palladium White Island Resort & Spa
Grand Palladium White Sand Resort & Spa
Hard Rock Hotel Ibiza
Hard Rock Hotel Marbella
Hard Rock Hotel Tenerife
Only YOU Boutique Hotel Madrid
Only YOU Hotel Sevilla
Only YOU Hotel Valencia
Only You Hotel Atocha
Only You Hotel Málaga
Palladium Hotel Cala Llonga
Palladium Hotel Menorca
Palladium Hotel Palmyra
TRS Cap Cana Waterfront & Marina Hotel
TRS Coral Hotel
TRS Ibiza Hotel
TRS Turquesa Hotel
TRS Yucatan Hotel
The Signature Level At Grand Palladium Imbassaí Resort & Spa
The Signature Level at Grand Palladium Lady Hamilton Resort & Spa
The Signature Level at Grand Palladium Sicilia Resort & Spa
The Signature Level at TRS Ibiza Hotel
The Unexpected Ibiza Hotel
Ushuaïa Ibiza Beach Hotel

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Hotels and Destinations

I am interested in booking, but have questions about hotels and/or destinations and need expert advice on the options offered by Palladium Hotel Group, what do I do?

At Palladium Hotel Group we have a team of expert advisors at our hotels and brands to professionally meet your travel expectations. Contact our team of experts directly.
What destinations and brands does Palladium Hotel Groupmanage?

Palladium Hotel Group manages hotels in major global tourist destinations. See destinations and/or hotels .

Palladium Hotel Group Manages multiple brands dedicated to meeting travel expectations across all segments. Check marks.
What is the All Inclusive program/regimen and what hotels offer it?

As a general rule, the All Inclusive package includes food and beverage service for breakfast, lunch and dinner, as well as other experiences and services that vary depending on the destination and hotel to which you travel. Find all the information related to the All Inclusive of the hotel at this link.
Is there an entertainment program for adults and children in the hotels?

In general, all the hotels it manages Palladium Hotel Group have a program of entertainment and/or relaxation experiences, activities and facilities, since entertainment is a strategic pillar in the hotels and brands operated by the group. If you already have your booking, you can contact your hotel directly to find out about the full entertainment and daily activities program. If you don’t already have a reservation, please contact our team of experts directly to learn about our hotels and brands.

For up-to-date hotel information, download the Palladium Hotel Group (Android ) (iOS ) app.
What is the Half Board regime and what hotels offer it?

Includes breakfast and dinner service, but excludes beverage service.

* None of the services can be exchanged for lunch.

The hotels that offer the Half Board regime are the following:

- Palladium Hotel Cala Llonga

- Palladium Hotel Menorca

- Palladium Hotel Palmyra

- Hard Rock Hotel Tenerife

- Hard Rock Hotel Marbella
What is the Bed and Breakfast regime?

Includes a la carte breakfast and/or show cooking service depending on the hotel.
I am interested in a day pass, where can I check prices, conditions and availability?

For prices, conditions and day pass availability, you can contact the hotel you are interested in directly.
What is it, what is it and what hotels does the Infinite Indulgence® concept exist in?

It is the evolution of conventional All Inclusive, with the Infinite Indulgence® trademark registered by Palladium Hotel Group, for the Caribbean destinations:Mexico, Dominican Republic, Montego Bay and Brazil.

It’s about taking food, beverage, and activity quality and services at our Grand Palladium Hotels & Resorts and branded hotels to the next level TRS Hotelsto deliver unique experiences and turn customers into FANS.
Which hotels are pet friendly and what are the conditions?

Palladium Hotel Group manages pet-friendly hotels in the BLESS Collection Hotels, Hard Rock Hotel Tenerife, Hard Rock Hotel Ibiza, Hard Rock Hotel Marbella and brandsOnly YOU Hotels.

You can check the conditions of each hotel in the following list:

BLESS Hotel Ibiza

BLESS Hotel Madrid

Hard Rock Hotel Tenerife

Hard Rock Hotel Ibiza

Hard Rock Hotel Marbella

Only YOU Hotel Atocha

Only YOU Boutique Hotel Madrid

Only YOU Hotel Málaga

Only YOU Hotel Valencia

Only YOU Seville

Animals are not allowed at all other hotels and brands.
Are there programs for intolerances or other dietary restrictions?

All restaurants in the hotels you manage Palladium Hotel Group have programs for intolerances or other dietary restrictions. Please contact the hotel directly to report this.
Is there a dress code for accessing restaurants?

Please check with the hotel directly for the required dress code at their restaurants.
Is there babysitting service?

All vacation hotelshave babysitting service (additional charge) upon request at least 2 days prior to check-in.

If you require service on the day of arrival, you can contact the hotel directly.
Is there Wi-Fi in the hotels?

All hotels and resorts have free Wi-Fi in lobbies, restaurants, bars and rooms.
How can I plan and contract my wedding?

Hire your wedding here.
What is the DINE AROUND concept in Ibiza?

For any customer who books directly on this website or through our contact center, you can enjoy the exclusive benefit of dine around at selected hotels in Ibiza. Learn more here .
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Reservations and Modifications

I have a hotel reservation, how can I book additional hotel services to the room or view updated room information?

We sincerely Palladium Hotel Group appreciate your accommodation booking. To book additional hotel services or to view updated hotel information, you can do so by contacting the hotel directly.
I have a reservation made by this website or contact center. How do I make a special request?

If you already have a reservation and would like to make a special request or inquire about hotel services, different or additional to the room reservation, you can do so during online check-in by contacting the hotel directly or, if you prefer, contact our team of experts directly.
Do I have the airport to hotel transfer included in my room reservation?

Yes, at hotels in the Riviera Maya, Costa Mujeres, Riviera Nayarit, Montego Bay, Punta Cana and Cap Cana destinations, as long as you are part of our Palladium Rewards loyalty program.

Only if you book on this website or our contact center, and you are a member of the Palladium Rewards loyalty programme, can you book the free airport-hotel-airport transfer service from your booking confirmation voucher that you have received via email. Must book at least 48 hours prior to arrival date.

The service is shared with other guests and you have a wait time to bring all guests together.

Free transfer does not apply to flight + hotel bookings.

We recommend private shuttle service as it is private and avoids waiting.
How can I book airport to hotel transfer?

DESTINATIONS Riviera Maya, Costa Mujeres, Riviera Nayarit, Montego Bay, Punta Cana and Cap Cana, with the possibility of free or private collective transfer for payment.

When booking rooms through this website or our contact center, you receive a confirmation voucher in your email. At the bottom of the voucher, you will find the option to book the transfer.We offer a free service (shared with other travelers, with wait time until completing the transport unit) and a privateservice at a cost (private, no waiting). We recommend private service as it is direct, without waiting.

The transportation service is provided by BD Experience, a supplier other than the one Palladium Hotel Group with which it has a collaboration agreement. For more information please refer to the terms and conditions of your booking website. Book here .

Destination: Santo Domingo

We offer a private shuttle service (subject to charge, no waiting). The transportation service is provided by BD Experience, a supplier other than the one Palladium Hotel Group with which it has a collaboration agreement. For more information please refer to the terms and conditions of your booking website. Book here .

We recommend private service as it is direct, without waiting.

Destination: Ibiza

When booking rooms through this website or our contact center, you receive a confirmation voucher in your email. At the bottom of the voucher, you will find the option to book the transfer.We offer a private service at a cost (private, no waiting).

The transportation service is provided by DIPESA, a supplier other than the one Palladium Hotel Group with which it has a collaboration contract. For more information please refer to the terms and conditions of your booking website.

You can book your private transfer now by clicking here .

All other destinations:

You can book by contacting the hotel, indicating the booking locator, flight code and hours (indicating AM or PM), no sooner than 1 month and no later than 5 days before your arrival. The transportation service is provided by a provider outside of Palladium Hotel Group, with whom you have a collaboration contract. Please ask for the applicable terms and conditions for more information.
Flight + Hotel Packages

Flight + Hotel packages are provided by a Technology PartnerPalladium Hotel Group. Ground transportation is not included when booking flight+hotel package. It also does not apply to the accrual or redemption of Palladium Rewards points (only Elite points apply as an intermediary).

Depending on the country from which the packages are consulted, there is a Technology Partner, who is responsible for providing the web sales and customer service, in collaboration with Palladium Hotel Group.

From Europe: sending me an email to booking-palladium@onlinetravel.io or by contacting us at the following telephone number: +34 910 97 03 59. For bookings from the UK you can call +44 2045863732

From the U.S. and Canada: emailing palladiumconfirmation@globalbookingsolutions.com or by contacting the following telephone number: 1-800-754-8954 (Monday to Saturday from 8:00 a.m. to 8:00 p.m. Central Time and Sunday from 9:00 a.m. to 1:00 p.m.). For emergencies once the trip has started, you can contact 24/7 at 1-866-254-3375

From Mexico and LATAM: sending an email to mailingcs@bdwlsolution.com or by contacting the following telephone number: +52(998)881 1300 – Ext 0000
I have a reservation made by an intermediary other than this website. How do I make a special request?

If you already have a reservation and would like to make a special request or inquire about hotel services, different or additional to the room reservation, you can do so during online check-in or by contacting the hotel directly.
I have a reservation made by this website. How can I manage my booking?

Please note that non-refundable reservations are not subject to change or modification and any cancellation or modification is subject to a 100% penalty.

Flexible fares can be cancelled without penalty up to “a few days”before arrival at check-in (indicated on the booking confirmation voucher, always). Check out our flexible cancellation policies .

Flexible rate changes will always be made at the current price on the day the change is requested. In the event of a request for modification or cancellation within the penalty period, it will also entail an additional charge.

If you have booked a flexible or semi-flexible policy and need to manage your booking, our customer service team will be happy to help you manage your booking.
I have a reservation made by this website. Is it guaranteed?

Whenever you complete a booking on this website or our contact center, you will receive an email with the confirmation that guarantees your booking.
I am interested in a day pass, where can I check prices, conditions and availability?

For Day Pass prices, conditions and availability, you can contact the hotel you are interested in directly.
I have a reservation made by an intermediary. How can I manage my booking?

To modify or cancel your booking, you must do so with the supplier through which you made the booking.

If you already have a reservation and would like to make a special request or inquire about hotel services, different or additional to the room reservation, you can do so during online check-in or by contacting the hotel directly.
I can't find the locator or confirmation support for my booking. What can I do?

Our customer service team will be happy to assist you by forwarding it to the email you booked with. Please contact our team of experts directly.
What is the check-in and check-out time at the hotel?

Check-in (check-in) is after 3pm and check-out (check-out) is before 12pm (always in local hotel time). These times may vary slightly depending on the destination chosen.

You can request early check-in (earlier check-in) or early check-out (late check-out) if you need to (such services are subject to availability and will incur an additional charge).

If you would like to request early check-in, youcan do so by contacting the hotel directly.

Early check-out service can only be hired once at the hotel.
Can I check in or check out after hours?

You can request early check-in (earliest check-in) or late check-out (late check-out) if you need to (such services are subject to availability and will incur an additional charge).

If you would like to request an early check-in, you can do so by contacting the hotel directly.

The late check-out service can only be hired once at the hotel.
Can I book 2 different room types at once?

This website allows you to book 2 different room types at the same time, with the booking holder being the maximum and only responsible for the rights and obligations related to the booking.
How many rooms can I book at a time?

A maximum of 3 rooms are permitted on this website for each booking/locator, with the owner of the booking being the maximum and only responsible for the rights and obligations related to the booking.
How old are you considered a baby?

In hotels in the Americas, it is considered an infant up to 2 years. Hotels located on other continents are considered infants up to 1 year.

The age that will be taken into account at the hotel is that of the baby on the day of arrival.
From and to what age do you consider yourself a child?

In general, Palladium Hotel Group a 50% discount off the adult price applies to children. Children up to the age of 12 are considered, although there may be exceptions at any hotel. If you need expert advice, contact our team of experts directly.

The age that will be taken into account at the hotel is that of the child on the day of arrival.
I have a promo code, how can I apply it to my booking?

Promotional codes apply only to hotel-only bookings, never to flight+hotel bookings. In the search engine or during the booking process, you will see a box indicating “promotional code”, and that is where you can insert it and click on search to apply it. You will see a success or error message at that time.

If you need expert advice, contact our team of experts directly.
I have more than one promo code, how can I apply it to my booking?

Only one promo code can be applied per booking. 2 promotional codes may never be accumulated.

If you need expert advice, contact our team of experts directly.
I have received the booking confirmation in another language I speak, what do I do?

If you have booked through this website or our contact center, you can contact our team of experts directly and we will help you.
My company has a sponsorship agreement with Palladium Hotel Group. How can I book?

Sending an email to sponsors@palladiumhotelgroup.com indicating the company to which you belong, the country where the company is located, and your hotel request, travel dates, number of people (adults and children with their ages), type of room and rate desired or estimated spending budget, and other data or requirements that you consider important.
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Business Policies and Online Services

What is online check-in Palladium Hotel Group, what benefits do you have and what reservations do you apply to?

Palladium Hotel Group offers online check-in service at all the hotels you manage, which can be completed between 7 and 2 days before arrival. It is mandatory to provide data for all adults and optional for children under 18 years of age. Upon arrival at the hotel, you will only need to show up at the front desk to present your ID or passport and sign the legal check-in.

If you have made the booking directly through our corporate website www.palladiumhotelgroup.com or our contact center, you will receive an email (to the email provided in your booking) as soon as the time frame for online check-in is opened to be able to check in (usually from 7 or 5 days before arrival, being able to check in online up to 2 days before).

If you have booked through a different provider, you can access online check-in here.

During the online check-in process you will be able to make payment for the reservation, purchase a room upgrade, specify your personal details to expedite check-in, notify you of your arrival time, select your preferences and allergies and make requests/observations for your arrival.
Is there a minimum age to check in?

At least one guest must be 18 years of age or older to check in.
What is the Best Price Guarantee and what are its conditions?

All bookings made on this website or our contact center are covered under the Best Price Guarantee policy . You can view conditions and request form here.
What payment policies does Palladium Hotel Group, and how can I see which cancellation and payment policy applies to my booking?

Whenever you complete a booking on this website or our contact center, you will get an email with a confirmation support in a few minutes. The cancellation and payment policy is indicated in the email, in addition to the other important details about the booking, which are the same as those shown during the booking and summary process.

View our corporate cancellation and payment policies .

If you have any questions or needs, please contact our team of experts directly.
Which cancellation and no show policies applyPalladium Hotel Group, and how can I see which cancellation and no show policy applies to my booking?

Palladium Hotel Group offers several cancellation policies depending on the hotel chosen, from the most flexible to the non-refundable ones that involve a 100% penalty.

If you do not show up at the hotel, a penalty fee will always apply.

See our corporate cancellation policies .
What is the “No Show”? From what time does it apply and what does it involve in my booking?

The "No Show" occurs when you do not show up at the hotel before 6:00 pm (local hotel time) on the expected day of arrival, without prior communication of late arrival at the hotel. The hotel will consider the reservation as "non-show" and it will be cancelled. The amount charged will be as provided in the "no show" section indicated in the booking conditions applicable to your booking, which you receive via email.

If you have booked via this website or contact center, you can contact our team of experts directly.

If you booked on with a third party, you can contact the hotel directly.
What is the refund policy?

Refunds will be made taking into account only the general contracting conditions and specific terms of the fare with which you have booked, which are always indicated in the booking process and in the confirmation thereof, which you will receive by email within a few minutes after booking.

On non-refundable fares, whether with 100% or less non-refundable prepayments, no refund applies, except for force majeure.

The causes of force majeure contemplated Palladium Hotel Group are as follows:

· Death or serious illness that prevents travel of the first degree booker or family member (medical certificate required).

· Natural and/or climatological disasters and/or disasters (hurricanes, cyclones, floods, earthquakes, volcanic eruptions, coups or wars).

· Full cancellation of the flight due to force majeure (climatological and/or natural), without the possibility of arriving on a date prior to check-out. Airline test required. Strikes do not apply in any case.

In any of these cases, the reimbursement will be made in the form of a credit voucher to be consumed on a future stay during the following 18 months.

For fares or prepayments that are 100% or less refundable, refund of the amount will be made if applicable according to booking conditions. If there is a possibility of reimbursement, it will be produced by the same means by which the payment occurred.
How old are you considered a baby?

In hotels in the Americas, it is considered an infant up to 2 years. Hotels located on other continents are considered infants up to 1 year.

The age that will be taken into account at the hotel is that of the baby on the day of arrival.
From and to what age do you consider yourself a child?

In general, Palladium Hotel Group a 50% discount off the adult price applies to children. Children up to the age of 12 are considered, although there may be exceptions at any hotel. If you need expert advice, we are happy to assist you here .

The age that will be taken into account at the hotel is that of the child on the day of arrival.
I have a promo code, how can I apply it to my booking?

Promotional codes apply only to hotel-only bookings, never to flight+hotel bookings. In the search engine or during the booking process, you will see a box indicating “promotional code”, and that is where you can insert it and click on search to apply it. You will see a success or error message at that time.

If you need expert advice, we are happy to assist you here .
I have more than one promo code, how can I apply it to my booking?

Only one promo code can be applied per booking. 2 promotional codes may never be accumulated.

If you need expert advice, we are happy to assist you here .
I have received the booking confirmation in another language I speak, what do I do?

If you have booked through this website or our contact center, you can contact us here and we will help you.
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MICE

I want to book for a group. When is it considered a group and what conditions apply?

Palladium Hotel Group considers a group with special group conditions starting from 11 rooms, 22 adults or when they require reservations for rooms, restaurants or hotel spaces.

If you meet these conditions, you can contact us here .
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Palladium Travel Club

Palladium Travel Club

It’s the Vacation ClubPalladium Hotel Group, whose members enjoy their vacation at our different resorts in the Americas and Spain, through a program adapted to their needs that allows them to improve their experience, when traveling with exclusive fares, personalized treatment and exclusive services for members.
What are the main benefits of being a Travel Club member?

The main advantage of being a Palladium Travel Club member is the warmth of care, as for the Club you are more than a member you are part of a family (our motto, "From Guest to Family ").

The main benefits that our members enjoy are:

o Preferred Rates at all Grand Palladium Resorts and TRS Hotels

o Exclusive offers year-round

o Palladium Money (credit you can redeem for certain resort services or products). ** Restrictions apply.

o Direct private or shared transportation, airport-hotel-airport.

o Discounts at Zentropia Spa.

o Exclusive facilities for our members within our hotels (Members Lounge)

o Free excursions to all destinations.

Exclusive events
What is required to be a Palladium Travel Club member?

To become a member, you only need: a pleasure to enjoy your holiday at Grand Palladium hotels, a preference to receive personalized treatment and want to access exclusive services.

When you arrive at our Grand Palladium hotels, feel free to contact Palladium Travel Club staff for more information, or email info@palladiumtravelclub.com and we’ll give you all the details you need.
Why become a Palladium Travel Club Member?

Because being part of Palladium Travel Club not only will you enjoy a vacation dream experience at one of our hotels, you will also have a family and preferential treatment, unique benefits and exclusive facilities within our hotels, which are only accessible to those who are part of Travel Club.
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Membership Types and Pricing

What types of Memberships are there?

The types of Memberships depend on several factors to choose from: types of suites to which the Membership gives access, number of weeks of use with Palladium, weeks benefit (free Palladium weeks), international weeks (the ability to travel to more than 4,000 destinations around the world through our agreements with vacation exchange companies), and finally, the term of the Membership.
What is the price of the Membership?

Our different Membership levels are designed to suit our members’ travel tastes, so the price of membership depends on a number of factors that determine the investment to be made.

Buying a Palladium Travel Club Membership is more accessible than you can imagine.

In order to be part of the Travel Club family, you must attend a sales interview during your stay at our Grand Palladium or resortsTRS Hotels, in which you are provided with detailed information on membership types, membership benefits, etc.

For now, I am sharing the benefits that are on our website.

We invite you to follow us on our social media sites:

Facebook

Twitter

Instagram
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Reservations and Modifications

I want to make a reservation, who do I contact?

Directly to Palladium Travel Club Reservations:

Email: reservaciones.es@palladiumtravelclub.com

Phones:

From the U.S.: 1877 296 9330

From Canada: 1877 287 0724

From Mexico: 01 800 836 7256

From Europe and Rest of World: +52,984,873,4801

What's app: +52,984,207,7141

Web Chat: https://www.palladiumtravelclub.com/en
How long in advance can I make a reservation?

A minimum of 90 days advance reservations are required to guarantee room availability. If there is no such time, every effort will be made to confirm a space available to our Partners, subject to availability.
I need to manage a booking made. How can I do it?

If you cancel your reservation within 48 hours prior to arrival or if you do not show (no show), a night's accommodation will be charged to your account. If you need to manage your bookings, you can contact us by email or by calling the customer service numbers below:

Email: reservations@palladiumtravelclub.com

From the U.S.: 1877 296 9330

From Canada: 1877 287 0724

From Mexico: 01 800 836 7256

From Europe and Rest of World: +52,984,873,4801

What's app: +52,984,207,7141
Can I invite family and friends?

Sure! Take the opportunity to share special moments, multiply your fun and enjoy a comfortable stay with family and friends; enjoy preferential rates at all hotels in the group participating in the program.
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Payments

What payment methods do you accept?

Credit and debit cards.

IMPORTANT: Payment must be made at the hotel at check-in.
What type of cards do they accept?

Visa, Master Card and American Express.
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Offers

Where can I view current member discounts and offers?

Our current offers can be viewed on our social media sites:

Facebook

Twitter

Instagram

Directly on our website.

Calling our Call Center directly:

From the U.S.: 1877 296 9330

From Canada: 1877 287 0724

From Mexico: 01 800 836 7256

From Europe and Rest of World: +52,984,873,4801

What's app: +52,984,207,7141

Finally, via Newsletter which is sent periodically via email.
What is a Non-Refundable offer?

Travel Club occasionally issues " Non-Refundable" offers with an additional discount to all our members. By taking advantage of these offers, the payment terms are different from the other offers where the total stay must be paid at the time of booking and as the name indicates, no changes or cancellations can be made.
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Agencies

I am a travel agent, how can I quote for my customers?

Register your agency with Booking Pro, our travel agency collaboration program. https://pro.palladiumhotelgroup.com/

If your agency is registered with Booking Pro and you need help with a quote please email bookingpro@palladiumconnect.com

Please indicate: Hotel, check-in date, check-out date, number of guests, number of children and their ages, accommodation regime and specific room if desired.
How do I request a single bed / double bed?

Please contact the hotel reception here .
How can I leave a card/bottle in the guest room?

Please contact the hotel reception here .
How can I manage transportation to the hotel / airport?

By writing an email to the email address found in the annex, on the voucher you receive after you have made a reservation.
If I made a reservation through an operator tour, who should I contact to make a modification?

Contact your supplier/tour operator. Booking Pro only manages bookings made through Booking Pro.
How can I make a reservation modification or cancellation that I have made through Booking Pro?

Email bookingpro@palladiumconnect.com with the locator and change you want to make.
Can I register another agent from my agency?

Yes, to create a new user send an email with your agency name, first name, last name and agent email to bookingpro@palladiumconnect.com
How do I request payment of my commission?

Once the guest has checked out all nights booked, they can send their commission bill to bookingpro@palladiumconnect.com to receive payment.
How do I request a travel agent rate reservation?

To make a travel agent rate reservation please email bookings@palladiumconnect.com
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Other management

Claims

Claim for room or website reservation here .

Hotel stay claim here .
Work With Us

https://careersites.palladiumhotelgroup.com/
Influencers

Thank you for your interest in collaborating with Palldium Hotel Group and its brands. To collaborate with our social media team, you will need to register on the following portal http://phg.travel/influencers. If you are selected for a collaboration, our social media team will be able to contact you.
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Frequently Asked Questions

MICE

I want to book for a group. When is it considered a group and what conditions apply?

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