SELECT THE COUNTRY
  • Spain
  • Mexico
  • Dominican Republic
  • Jamaica
  • Italy
  • Brazil
SELECT THE DESTINATION
  • Madrid
  • Barcelona
  • Cordoba
  • Ibiza
    • ALL-Ibiza
    • Playa d'en Bossa
    • Es Puig
    • San Antonio
    • Santa Eulalia
  • Malaga
  • Minorca
  • Oviedo
  • Sevilla
  • Tenerife
  • BLESS HOTEL MADRID
  • Riviera Maya
  • Costa Mujeres – Cancún
  • Riviera Nayarit
  • Cap Cana
  • Punta Cana
  • Santo Domingo
  • Jamaica - Montego Bay
  • Sicilia - Campofelice di Roccella
  • Bahia
SELECT THE HOTEL
  • Ayre Gran Hotel Colón
  • Only YOU Boutique Hotel Madrid
  • Only You Hotel Atocha
  • Ayre Hotel Caspe
  • Ayre Hotel Gran Vía
  • Ayre Hotel Rosellón
  • Ayre Hotel Córdoba
  • Grand Palladium White Island Resort & Spa
  • Grand Palladium Palace Ibiza Resort & Spa
  • Hard Rock Hotel Ibiza
  • Ushuaïa Ibiza Beach Hotel
  • Agroturismo Sa Talaia
  • Fiesta Hotel Cala Gració
  • Fiesta Hotel Tanit
  • Palladium Hotel Palmyra
  • Palladium Hotel Cala Llonga
  • Palladium Hotel Don Carlos
  • Bless Hotel Ibiza
  • Grand Palladium White Island Resort & Spa
  • Grand Palladium Palace Ibiza Resort & Spa
  • Hard Rock Hotel Ibiza
  • Ushuaïa Ibiza Beach Hotel
  • Agroturismo Sa Talaia
  • Fiesta Hotel Cala Gració
  • Fiesta Hotel Tanit
  • Palladium Hotel Palmyra
  • Palladium Hotel Cala Llonga
  • Palladium Hotel Don Carlos
  • Bless Hotel Ibiza
  • Palladium Hotel Costa del Sol
  • Palladium Hotel Menorca
  • Ayre Hotel Ramiro I
  • Ayre Hotel Alfonso II
  • Ayre Hotel Sevilla
  • Hard Rock Hotel Tenerife
  • Bless Hotel Madrid
  • Grand Palladium White Sand Resort & Spa
  • Grand Palladium Kantenah Resort & Spa
  • Grand Palladium Colonial Resort & Spa
  • TRS Yucatan Hotel
  • Grand Palladium Costa Mujeres Resort & Spa
  • Family Selection at Grand Palladium Costa Mujeres Resort & Spa
  • TRS Coral Hotel
  • Family Selection at Grand Palladium Vallarta Resort & Spa
  • Grand Palladium Vallarta Resort & Spa
  • TRS Cap Cana Hotel
  • TRS Turquesa Hotel
  • Grand Palladium Bávaro Suites Resort & Spa
  • Grand Palladium Punta Cana Resort & Spa
  • Grand Palladium Palace Resort Spa & Casino
  • Dominican Fiesta Hotel & Casino
  • Grand Palladium Jamaica Resort & Spa
  • Grand Palladium Lady Hamilton Resort & Spa
  • Grand Palladium Sicilia Resort & Spa
  • Grand Palladium Garden Beach Resort & Spa
  • Grand Palladium Imbassaí Resort & Spa
OCCUPANCY
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At Palladium Hotel Group, safety has always been our number one priority. And now, with the recent Covid-19 pandemic spreading around the world, we more concerned than ever about the health and wellbeing of our clients and employees.

It is the responsibility of all of us to prevent the expansion and contain the Covid-19 virus, and given the recent actions taken by various countries and governments in response to this international health emergency, as well as the recommendations of the World Health Organization (WHO) and the protocol of local authorities in the countries in which we operate, we at Palladium Hotel Group find it necessary to temporarily close some of our hotels and resorts.

Temporary hotel closure information

We would like to inform that customers currently staying at our hotels, as well as those who arrive in the next few days not following the advice to not travel dictated by both the authorities and WHO, will be relocated in order to offer them the best attention and service:
  • Hotels in Mexico
    All our hotels in Mexico will remain closed until May 31st, 2020.
  • Hotels in Dominican Republic
    All our hotels in Dominican Republic will remain closed until May 30st, 2020, except Domican Fiesta Hotel & Casino that will remain closed until April 30th, 2020.
  • Hotels in Jamaica
    All our hotels in Jamaica will remain closed until May 31st, 2020.
  • Hotels in Imbassaí
    Grand Palladium Imbassaí Resort & Spa will remain closed until June 30th, 2020.
  • Hotels in Ibiza
    All our hotels in Ibiza will remain closed until April 29th, 2020.
  • Hotels in Benalmadena/MALAGA
    Palladium Hotel Costa del Sol will remain closed until April 30th, 2020.
  • Hotels in Tenerife
    Hard Rock Hotel Tenerife will remain closed until April 30th, 2020.
  • Hotels in Madrid
    All our hotels in Madrid will remain closed until April 30th, 2020.
  • Hotels in Barcelona
    All our hotels in Barcelona will remain closed until April 30th, 2020.
  • Hotels in Cordoba
    Ayre Hotel Córdoba will remain closed until April 30th, 2020.
  • Hotels in Oviedo
    All our hotels in Oviedo will remain closed until April 30th, 2020.
  • Hotels in Sevilla
    Ayre Hotel Sevilla will remain closed until April 30th, 2020.

Booking cancelation and modification policy

We know that these are difficult times, but we hope that you can understand the measures we have chosen to take given the circumstances. The Palladium Hotel Group family is doing all that it can to control the situation and minimize its impact on both guests and employees. We will be monitoring the situation closely and will keep everyone updated on any further actions that must be taken.​ ​We hope that things clear up soon, so that you can continue to enjoy the most unforgettable holidays in all our unique destinations. Feel free to book your future stays on our website, where you can enjoy our flexible cancelation policy.
  • Europe:​
    Ushuaia Ibiza Beach Hotel: Reservas.ibiza@ushuaiabeahhotel.com Hard Rock Hotel Ibiza: info@hrhibiza.com​ Hard Rock Hotel Tenerife: info@hrhtenerife.com​ Bless Collection Hotels: reservations@blesscollectionhotels.com​ Agroturismo Sa Talaia: reservas@satalaiaibiza.com​ Other hotels: callcenter@palladiumhotelgroup.com​
  • America:
    For hotels in America: callcenter.america@palladiumhotelgroup.com

Related information: FAQs​

We have drawn up a section of FAQs to do with COVID-19, which we will be adding to as long as this situation lasts: we hope you will find it helpful.
  • I have a reservation with Palladium Hotel Group, what do I have to do to change it?
    If you booked on www.palladiumhotelgroup.com, please contact callcenter@palladiumhotelgroup.com if you are travelling from Europe, and callcenter.america@palladiumhotelgroup.com if you are travelling from America.​ Our staff are at your disposal to provide a solution for your case. If you booked through a third party, we would ask you to consult the terms and clauses of your reservation with your agency or Tour operator.​ ​
  • I have a holiday planned for the next few weeks. Will I be able to travel?
    Consult the travel restrictions in place, both in your country of origin and your country of destination, to check on any possible limitations that might affect your trip.​
  • Are the hotels open at present?​
    Some of our hotels remain open, pending the departure of the guests still staying there. Consult the information above about closures and relocations to other hotels.
  • Will all the services be avaliable at the hotels in the short term?
    Palladium Hotel Group is subject to all the limitations and restrictions of mandatory compliance put in place by the authorities of every country we operate in, so we are unable to guarantee the 100% of our services.​
  • What steps are being taken in the hotels to guarantee the safety of the gests?
    We follow strict internal protocols in questions of security, safety and hygiene. Furthermore, we work in close collaboration with the governments of our different destinations to implement each and every one of the measures and recommendations established by the health authorities of each country.​

The domino effect starts with main source markets from Europe like Italy, Spain, France declaring state of alarm, and follows with local authorities, where we have properties, declaring a state of emergency in the Dominican Republic, Jamaica, Brazil, and ends with the Prime Minister of Canada recommending the population to limit travel: https://lp.ca/4ubu0a, the U.S. Department of State increasing the Global Health Advisory/Travel Alert to Level #4: https://travel.state.gov/content/travel/en/traveladvisories/ea/travel-advisory-alert-global-level-4-health-advisory-issue.html which advises U.S. citizens to avoid all international travel, “if outside the United States to return home immediately using whatever commercial means are available”, “travel plans may be severely disrupted, and Americans may be forced to remain outside the United States for an indefinite timeframe”, due to the global impact of COVID-19. Same advice from UK foreign travel advice: https://www.gov.uk/foreign-travel-advice related with the threat of COVID-19, and large list of restrictions to travel, reinforced with advices to return to origin countries.

We know that these are difficult times, but we hope that you can understand the measures we have chosen to take given the circumstances. The Palladium Hotel Group family is doing all that it can to control the situation and minimize its impact on both guests and employees. We will be monitoring the situation closely and will keep everyone updated on any further actions that must be taken.

We hope that things clear up soon, so that you can continue to enjoy the most unforgettable holidays in all our unique destinations. Please feel free to book your future stays on our website, where you can enjoy our flexible cancelation policy and payment at hotel, no risk. We will get through this together! Thank you again for understanding.

For now we urge everyone stay safe and practice all recommended precautions. We will get through this together! Thank you again for understanding.