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Vacations post COVID-19 with Palladium Hotel Group
We all find ourselves in unprecedented circumstances. One thing we have learned during our 50-year history is that our company would not be what it is today without people. They have always been our highest priority and, as such, we have always ensured that it is their safety and wellbeing that has been paramount to our success
For that reason, especially during these times, it is more essential than ever that we take care of our customers and partners. We will now share with you details of all our planned measures taking place to ensure the utmost safety within our hotels and, in turn, offer our Guests a worry-free vacation.
COVID-19 health recommendations for your vacations
On behalf of Palladium Hotel Group, we want to inform you that we had implemented the instructions and recommendations of the World Health Organization (WHO) and the expert authorities of the six countries in which we operate.
Our objective is to go above and beyond and, in addition to ensuring strict compliance with these indications, we are raising our standards in terms of safety, quality, health, and hygiene, by incorporating these new standards and protocols. These implementations will ensure that we maintain excellence in the product and service that characterizes us, and that our 48 hotels, both in America and in Europe, are safe environments where Guests are as protected and cared for as if they were at home.
Among these health measures, we would especially like to highlight the following:
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What hygiene measures do we use for cleaning, disinfection and protection?
- We are reinforcing the cleaning and disinfection of every one of the hotel spaces; such as bedrooms, communal areas, meeting and event spaces, and staff work areas; as well as our transport vehicles, the objects of common use and those items that arrive from outside, such as luggage.
- We will have hand sanitizer dispensers throughout all the different areas of the hotel.
- Temperature checks with infrared thermometers will be carried out on Employees, suppliers, and Guests, especially in the entrance areas and closed spaces such as the restaurants, gymnasium, spa, children's area, etc.
- The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in the rooms.
- We will prioritize the use of single-use products to minimize contact and establish protection systems at receptions and counters.
- We will expand the medical services to preserve the health of our Guests and our Employees.
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How do we enforce social distancing and capacity control in order to prevent the spread of COVID-19?
- We will ensure that a safe social distance of both Guests and partners within the entire hotel complex is respected and maintained.
- This distance will be at least 2 m (6.5 ft.) between family units and a maximum distance of one person for each 2.5 m2 (26.9 sq. ft.) will be recommended.
- This distance will be monitored especially in the areas where there may be a greater concentration of people, such as restaurants, front desk area, swimming pools, or beach areas. The distance between hammocks, restaurant chairs, and tables will be increased, and marks will be placed indicating the distance to be kept.
- We will encourage the use of reservations for different services. This will be valid for restaurants as well as for the gym, children's areas, and water area, among others.
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How will our restaurants and food & beverage regulations change in order to maintain a safe environment in the hotels?
- Regarding our food and beverage service, we are reviewing and adapting all operating procedures and quality manuals to continue offering the highest standards of food safety.
- We will encourage Guests to make dining reservations in advance.
- A maximum number of people in bars and restaurants will be established, as well as an appointment system to control access to these areas. Guests will also be escorted to their tables that will be previously set up with fully disinfected tableware, cutlery, glassware, and napkins.
- The service will be adapted to the new reality, in such a way that individual portions will now be prioritized. The consumption of single-use packaging, and the service of drinks at the table will continue to be offered. A la carte service and personalized show cooking will be promoted, and room service will be strengthened as an alternative.
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How have we advanced in innovation and technology in order to achieve a safe environment in our hotels?
- In our quest to innovate and equip our hotels with the best technology, we will implement an ‘ozone and mist disinfection system’ that allows us to purify the air.
- We will encourage the use of technology so that customers can check-in and check-out online.
- We will promote the use of digital information via our applications such as the hotel information, web portal, and television, in such a way that we will eventually eliminate all inessential in-room stationery, printed menus and brochures. Through these channels, Guests will be able to make reservations, access the restaurant and bar menus, and receive updated information on all the available services, and hygiene and cleaning protocols being followed. The application will also allow Guests to make queries in real-time through a chat feature.
- Additionally, we are studying the possibility of adding additional allergen-free purified rooms to improve the rest and wellbeing of our Guests.
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How do we promote good hygiene habits to prevent coronavirus and what type of training do we offer our staff?
- Through the different channels and platforms available in each hotel, we will share awareness and good practice messages, inform Guests of all measures that are being carried out, and will kindly request their cooperation to comply with them.
- We are also providing our employees with the necessary protective equipment and offering specific training. As such, our Staff, in addition to complying with all safety, disinfection and cleaning regulations before and after each service, will be fully trained to resolve any type of question in this regard so that Guests can be kept as informed as possible.
- Furthermore, we will establish a manual of best practices as a mandatory requirement with all our employees & associates.
These guidelines are certified by external laboratories. It is the result of an exhaustive analysis prepared by a Task Force Team conformed by Executives & Associates of Palladium Hotel Group experienced in the hotel operations in the back/front-of the-house areas and highly recognized by the industry for their years of expertise. Palladium Hotel Group is firmly committed to continue implementing these and other measures to ensure that our mutual customers can enjoy a pleasant vacation.
On behalf of the entire Palladium Hotel Group team, we want to thank you for your valuable support, collaboration, and commitment during this complicated time for everyone. Thanks to you we are celebrating our 50th anniversary; together we have helped so many travelers to enjoy unforgettable experiences in our hotels, and thanks to you we are fulfilling our mission of turning guests into fans.
With the highest level of safety regulations and hygiene measures put into place, we are positive that we can prevent the spread of the Coronavirus and guarantee the best post-COVID traveling experience. Guests will feel secure as they look forward to their vacations and, in addition, when booking with us they will benefit from our flexible rates to enjoy the best travel deals of 2021/2022.
We hope that things clear up soon, so that you can continue to enjoy the most unforgettable vacations in all our unique destinations. Please feel free to book your future stays on our website www.palladiumhotelgroup.com, where you can enjoy our flexible cancellation policy and payment at hotel, no risk. We will get through this together! Thank you again for understanding.
For now we urge everyone stay safe and practice all recommended precautions. We will get through this together! Thank you again for understanding.