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TRS Ibiza Hotel
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TRS Ibiza Hotel - Luxury Adults Only
TRS Ibiza Hotel is a 5-star adults-only (+16) resort in Sant Antoni de Portmany (Ibiza), with bed and breakfast or premium all-inclusive options. It is the ideal place for couples and friends seeking relaxation, fine dining, and entertainment
Why choose TRS Ibiza Hotel?
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Category: 5 ☆ Adults Only
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Location: Sant Antoni de Portmany, Ibiza
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Beach: Direct access to beach
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Board: Bed and breakfast / All inclusive
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Number of rooms: 378
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Wellness: Gym, Spa (Zentropia Palladium Spa & Wellness), Sports facilities
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Wellness: Gym, Spa (Zentropia Palladium Spa & Wellness), Sports facilities
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Premium service: Butler service
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Check-in / Check-out: 3 p.m. / 12 noon
Hotel walkthrough
This hotel is ideal for:
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Couples
(adults only, privacy, personalized service)
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Groups of friends
(premium all-inclusive, shows, DJ, experiences, beach club)
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Foodies
(à la carte restaurants / premium cuisine)
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Newlyweds
(anniversaries, honeymoon, romantic experience)
Rooms
Choose the best room for your stay
Enjoy every sunset from the terrace of this room with breathtaking views of the Mediterranean Sea.
Let yourself be captivated by this elegant room offering ample space and all the modern comforts you need for a perfect stay.
The room is available with a king-size bed or two single beds. Please indicate your preference when making a reservation.
Deluxe Seafront View
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2 Adults
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≈27m²
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King or 2 beds
Enjoy every sunset from the terrace of this room with breathtaking views of the Mediterranean Sea.
Let yourself be captivated by this elegant room offering ample space and all the modern comforts you need for a perfect stay.
The room is available with a king-size bed or two single beds. Please indicate your preference when making a reservation.
Light-filled and spacious room with a combined living space to lounge in. Catch the sunset over the sea on the large furnished terrace.
This room is available with either one king bed or two single beds – let us know what you prefer when booking.
Junior Suite Sea View
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3 Adults
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≈36m²
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King or 2 beds
Light-filled and spacious room with a combined living space to lounge in. Catch the sunset over the sea on the large furnished terrace.
This room is available with either one king bed or two single beds – let us know what you prefer when booking.
Live the magic of Ibizan sunsets from this suite with a lounge and panoramic views of the Mediterranean.
Spacious and elegant room equipped with all the amenities for an unforgettable vacation. Additionally, you can enjoy the views from its two furnished terraces. This room is available with either 1 king-size bed or 2 single beds—please specify your preference when making the reservation.
Suite Panoramic Sea View
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3 Adults
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≈72m²
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King bed
Live the magic of Ibizan sunsets from this suite with a lounge and panoramic views of the Mediterranean.
Spacious and elegant room equipped with all the amenities for an unforgettable vacation. Additionally, you can enjoy the views from its two furnished terraces. This room is available with either 1 king-size bed or 2 single beds—please specify your preference when making the reservation.
The Signature Level at TRS Ibiza Hotel
Your opportunity to take your vacation to the next level is here. Turn your vacation into a premium experience with The Signature Level upgrade and enjoy VIP services, access to private VIP areas, exclusive programs and more.
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Tailor-made sophistication
Exclusive suites and access to VIP areas
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Exclusive programs
DINE OUT and entry to events
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Zentropia Palladium Spa & Wellness
Free entry to the water circuit
Discover our all-inclusive resort
All-inclusive access to indulgent services and facilities. Book The Signature Level rooms for even more luxury.
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Gourmet restaurants & bars with signature drinks crafted by mixologists
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Personalised butler service for anything you may need throughout your stay
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Three spacious pools, including a rooftop infinity pool with sublime sunsets
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Direct access to dreamy Cala Gració beach, with others a short walk away
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Hydrotherapy circuit at our spa (included for The Signature Level guests)
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Upgrade to The Signature Level: select drinks, Dine Out option, VIP events…in Ushuaia
- Breakfast, lunch, and dinner at the Showcooking International restaurant, El Capricho.
- Helios Restaurant: Dinner service, Mediterranean fusion cuisine.
- El Gaucho Restaurant: Dinner service, steak and barbecue cuisine
- IO Restaurant: Lunch service, gourmet snacks.
- Gravity Rooftop Bar: Signature cocktails and bar service from 6:00 p.m. to 11:00 p.m. Panoramic views of Ibiza’s sunset.
- 5 bars, including the Pool Bar, with service at your sunbed.
- 24-hour room service (additional charge applies).
- Direct access to Cala Gració beach.
- 5 swimming pools with different atmospheres.
- Infinity pool with spectacular ocean views from the Gravity Sky Bar.
- Music events, live performances, DJs at the pools, and performances in different areas of the hotel.
- Artisan workshops with local Ibizan products.
- Fully equipped gym.
- Access to Zentropia Palladium Spa & Wellness with hydrotherapy pools (additional charge).
- Fitness classes and wellness activities by the pool
- Treatment and massage cabins (extra charge)
- Wi-Fi throughout the resort.
- Minibar restocked daily.
- Concierge and personalized service.
- 24-hour room service (charges apply)
- Pet Friendly
Carefully crafted cuisine
Helios
Cala Gració Waiting Bar
Capricho
El Gaucho
Zentropia Palladium Spa & Wellness
Our spa and wellness center has a wide range of treatments that can be booked through the app.
TRS Ibiza Hotel
Activities, entertainment and fitness
Enjoy a full program of activities and events from dawn to dusk and beyond.
Personalized Butler Service
Enjoy a unique experience with our exclusive eButler service. From managing your reservations to providing personalized customer service for your
Pet-Friendly
Forget about vacations without your best friend! Enjoy our Pawradise Package pet service.
The Ibiza Travel Guide
Discover the definitive travel guide to Ibiza, a place that will simply amaze you
TRS Ibiza Hotel
Camí del Portixol, 1, San Antonio Abad
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TRS Ibiza Hotel is located in Sant Antoni de Portmany (Ibiza), approximately 30 minutes from the airport (24 km), on the oceanfront with direct access to a sandy beach.
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Once here, you can explore the different areas of the hotel, such as Tanit and Cala Gració, where you'll find swimming pools, bars, and restaurants.
An inclusive and trusted hotel for the LGBTQ+ community
Our guests also ask...
Yes. TRS Ibiza Hotel is an exclusive adults-only resort, designed to ha a personalized and luxurious experience in Ibiza.
Yes, access to Zentropia Palladium Spa & Wellness and its services (such as massages, beauty treatments, and facial/body treatments) incurs an additional charge.
Yes. The all-inclusive package at TRS Ibiza Hotel means unlimited drinks throughout your stay, including a wide selection of soft drinks, cocktails, wines, and premium drinks at the hotel's bars and restaurants.
Some drinks, experiences, and services may be subject to specific times and conditions, so we recommend checking the details when booking or upon arrival.
The activities available include yoga, Pilates, and fitness classes, plus daily entertainment, live music, and evening shows. In addition, hotel guests have access to swimming pools, nearby water sports, and exclusive experiences such as wellness sessions and special events within the resort itself.
TRS Ibiza Hotel is located approximately 15 km from Ibiza Town (Dalt Vila). The drive usually takes around 30 minutes, depending on traffic and mode of transport.
Yes. Guests can obtain information and book different tours and excursions directly at the hotel during their stay.
Yes. TRS Ibiza Hotel has a shuttle service between the airport and the hotel for an additional cost.
TRS Ibiza Hotel has a total of 378 rooms and suites, all equipped with premium amenities and designed to ha a luxury experience for adults only.
Yes. TRS Ibiza Hotel has accessible facilities for guests with reduced mobility, including accessible entrances in various areas of the hotel such as swimming pools and rooms specially designed for greater comfort and safety. In order to ensure that this type of room is available, please request it when making your reservation.
Yes. Although TRS Ibiza Hotel operates on an all-inclusive basis, some services and experiences may incur an additional charge. These include treatments at Zentropia Palladium Spa & Wellness, exclusive activities or experiences, private transportation, external excursions, and certain premium services within the hotel.
To reach the hotel staff, please find the details for each department below:
Reception
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Reservation
Email: callcenter@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Concierge
Email: butler.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Events
Email: mice.ibiza@palladiumhotelgroup.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Room service
Email: callcenter@palladiumhotelgroup.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Spa
Email: zentropia.ibiza@trshotels.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Maintenance
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Reception
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Reservation
Email: callcenter@palladiumhotelgroup.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Concierge
Email: butler.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Events
Email: mice.ibiza@palladiumhotelgroup.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Room service
Email: callcenter@palladiumhotelgroup.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
Spa
Email: zentropia.ibiza@trshotels.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Maintenance
Email: Front.ibiza@trshotels.com
Phone: +34 971 57 94 66
Toll-Free #: Not available
SMS: Not available
• Gaucho:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Helios:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
• Helios:
Restaurant reservation is only possible at the guest service desk or by directly contacting the guest service
Definitely, TRS Ibiza Hotel has 3 restaurants:
Restaurant Capricho:
• International, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:00.
• Dinner: from 19:00 to 22:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Capricho menu
Restaurant Gaucho:
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 18:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Gaucho menu
Restaurant Helios:
• Mediterranean, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 18:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Helios menu
Restaurant Capricho:
• International, Fine Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 13:00 to 15:00.
• Dinner: from 19:00 to 22:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
Restaurant Capricho menu
Restaurant Gaucho:
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 18:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Gaucho menu
Restaurant Helios:
• Mediterranean, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Dinner: from 18:30 to 22:30.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids not accepted.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Helios menu
To submit your feedback, please send an email to: Front.ibiza@trshotels.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
We are able to offer you various special offers.
To have a look at our special offers, click here .
To have a look at our special offers, click here .
We are able to accommodate special requests
The following items are available:
- Flowers
- Chocolate
- Fruit basket
- Birthday cake
- Wine
- Champagne
- Cake
- Cheese tray
- Balloons
- Rose petals
- Decoration
- Prosecco
The following items are available:
- Flowers
- Chocolate
- Fruit basket
- Birthday cake
- Wine
- Champagne
- Cake
- Cheese tray
- Balloons
- Rose petals
- Decoration
- Prosecco
We have 378 rooms.
(Room types for maximum 2 pax)
Deluxe: 84 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Deluxe Sea Front View: 42 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Deluxe Sea View: 92 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite: 13 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite Sea View: 14 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite Jacuzzi Terrace: 14 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed and 1 sofa bed , TV
In room smoking is not allowed
Suite: 13 rooms
• Surface: 45 to 45 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Suite Sea view: 15 rooms
• Surface: 55 to 55 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
All together Suite: 1 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 5 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 2 king size beds and 1 sofa bed or 4 single beds and 1 sofa bed , TV
In room smoking is not allowed
Signature Level Rooftop Jacuzzi Terrace : 10 rooms
• Surface: 37 to 37 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Signature Level Suite Sea View: 20 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
The Signature Level Junior Suite Jacuzzi: 8 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Signature Level Junior Suite Swim Up: 9 rooms
• Surface: 37 to 37 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Sunset Junior Suite: 8 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
(Room types for maximum 2 pax)
Deluxe: 84 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Deluxe Sea Front View: 42 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Deluxe Sea View: 92 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite: 13 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite Sea View: 14 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Junior Suite Jacuzzi Terrace: 14 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed and 1 sofa bed , TV
In room smoking is not allowed
Suite: 13 rooms
• Surface: 45 to 45 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
Suite Sea view: 15 rooms
• Surface: 55 to 55 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
All together Suite: 1 rooms
• Surface: 70 to 70 m²
• Max occupancy per room: 5 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 2 king size beds and 1 sofa bed or 4 single beds and 1 sofa bed , TV
In room smoking is not allowed
Signature Level Rooftop Jacuzzi Terrace : 10 rooms
• Surface: 37 to 37 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Signature Level Suite Sea View: 20 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
The Signature Level Junior Suite Jacuzzi: 8 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Signature Level Junior Suite Swim Up: 9 rooms
• Surface: 37 to 37 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Sunset Junior Suite: 8 rooms
• Surface: 36 to 36 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed or 2 single beds , TV
In room smoking is not allowed
• Zentropia Spa:
To make a spa reservation, please send an email to: zentropia.ibiza@trshotels.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
To make a spa reservation, please send an email to: zentropia.ibiza@trshotels.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: callcenter@palladiumhotelgroup.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.